Customer Care

Customer Care At Hagan Homes our customers are at the core of our business.

We are renowned for our attention to detail and place emphasis on the finest details both internally and externally.

Our customer care programme begins when you place your deposit and continues long after you have been given keys to your new home. On completion day new owners are taken through a personal handover by a qualified site foreman where they are given a Welcome Pack and introduced to the features of their new home.

Each apartment and house is finished to the highest standard with a generous turnkey package, including a fully fitted stylish kitchen and modern bathroom suite, meaning you have little to do once you move in. Our highly trained staff inspect each home several times before handover to complete all snags. Nonetheless, we provide each purchaser with a Customer satisfaction survey to complete after they move in. Any issues raised are dealt with professionally and within specified timescale.


Each home comes with a 10 year NHBC guarantee and Hagan Homes cover all defects for the first two years including a one year warranty on Appliances.

You can be confident that no compromise has been made on the quality and craftsmanship, or in the finishing or materials used in the creation of your new home.

Ten great reasons to buy a Hagan Home?

  • Local family owned company with nearly 30 years experience
  • Meticulous attention to detail, quality finish & craftsmanship
  • In-house design team creating innovative house design, contemporary styling and cutting edge features
  • Competitive pricing, affordability and value for money
  • Friendly, efficient staff offering good customer care and excellent after-sales service
  • Ten year NHBC guarantee giving peace of mind
  • Excellent choice of kitchens, bathrooms, tiling and fireplaces
  • Energy efficient boilers and quality construction mean lower energy consumption and cost savings
  • Proven resale potential
  • Well placed new developments beside amenities, creating new communities

"we are
home builders"

With nearly 30 years of experience Hagan Homes prides itself on offering Affordable, Quality, Stylish homes, so go ahead and make your new home a Hagan Home.

Jamesy Hagan
Managing Director